Bishop Auckland Methodist Church

NHS has a new service to keep in contact with patients

Stay in touch with loved ones

During these challenging times our NHS trust says:

“We have had to make some difficult decisions to protect our patients and our colleagues. This has included putting in place a temporary suspension on visiting. We understand this can be distressing for both patients and loved ones and that communication is so important in recovery. Therefore, we have set up our ‘Stay in Touch’ scheme.

This means you can send a message / letter and photographs to a loved one while they are a patient in one of our hospitals. We will then hand deliver your messages to your loved one to help you ‘stay in touch’.

To send a message please just simply complete the form at the bottom of this NHS page or if you prefer you can send your message directly to us in an email:

Messages will be delivered from 3pm every day across our hospital sites. Any messages received before 3pm will go out the same day, anything after 3pm will go into the next day’s deliveries.

At the moment we will be running the deliveries Monday – Friday. If we receive your message on a Saturday or Sunday, it will be delivered on the following Monday.

Loved ones will receive a message from our teams confirming that the message has been delivered.

We hope our scheme offers both our patients and loved ones some comfort.

Stay safe.”

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